At Cosmenatura, we consider it essential to maintain an honest and transparent relationship with our customers, seeking to build long and lasting relationships, based on trust and mutual benefit. As such, we are committed to protecting and respecting your choice through the right to privacy.

OUR COMMITMENT
In order to build a strong relationship with you, we are committed to:
1) Respecting your privacy;
2) Not sending you marketing communications unless you have asked us to do so via subscription to our newsletter or request for information through contact forms. You can change your mind at any time and unsubscribe from our newsletter or send marketing communications by sending an email to apoio.cliente@cosmenatura.pt requesting that your contact be removed from our database.
3) Never offer or sell your data;
4) Be committed to being open and transparent about how we use your data;
5) Not use your data in ways you have not been told;
6) Use the data in order to improve your experience when browsing our website

WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA?
Cosmenatura – is the entity responsible for processing personal data, as it defines which data is collected, means of treatment and the purposes for which these data are used.

WHO ARE THE HOLDERS OF PERSONAL DATA?
– The client/individual or legal person or potential client to whom the data relates and who enjoys or intends to enjoy the products, services and campaigns made available by Cosmenatura.
– The representative or point of contact in the company, in the case of legal persons, within the scope of the execution of a contract, concluded between that company and Cosmenatura.

WHAT PERSONAL DATA INFORMATION IS PROCESSED BY COSMENATURA?
1) Contact Information: name, e-mail, telephone, address.

Other information may be collected about your experience on our website - such as browsing history, location and IP address - that contribute to the improvement of our service and digital marketing campaigns.

COMO E QUANDO SÃO RECOLHIDOS OS SEUS DADOS PESSOAIS?
Os seus dados pessoais podem ser recolhidos nos seguintes contextos:
1) Através do website da Cosmenatura quando efetua i) pedido de contacto, ii) subscrição de newsletter.
2) Quando pede informações e produtos, participa em concursos ou eventos organizados pela Cosmenatura e mediante consentimento expresso nos disponibiliza os seus dados pessoais.

WHAT PURPOSES ARE THE DATA COLLECTED USED FOR?
Your data allows us to notify you of important changes in the site's functionality, conduct surveys and obtain information for statistical purposes. We may also periodically send you information about products and services, campaigns, promotions and special offers by email – segmented according to your preferences and authorization. If the user does not wish to be contacted for these purposes, he may request that information be sent at any time.

WHAT ARE COOKIES AND WHAT ARE THEY USED FOR?
A cookie is a small file sent to the customer's computer that is stored on their hard drive. When creating an account on our website, the customer's computer will store a cookie that will allow it to be automatically identified whenever you visit our website again. Cookies are also used so that our system can follow the customer's steps in a browsing session. At any time, the user can, through his browser, decide to be notified about the reception of cookies, as well as block their entry into his system. Cookies are used to help determine the usefulness, interest and number of uses of the websites, allowing for faster and more efficient navigation and eliminating the need to repeatedly enter the same information.
Essential cookies – Some cookies are essential to access to specific areas of our website. They allow navigation on the site and the use of its applications, such as accessing secure areas of the site through login. Without these cookies, the services that require them cannot be provided.
Analytical cookies – We use these cookies to analyze how users use the website and monitor its performance. This allows us to provide a high quality experience by customizing our offering and quickly identifying and correcting any issues that arise. For example, we use performance cookies to find out which pages are most popular, which method of linking between pages is most effective, or to determine why some pages are receiving error messages. Based on the use of the site, we may also use these cookies to highlight articles or services on the site that we think will be of interest to users. These cookies are used only for statistical analysis and creation purposes, without ever collecting personal information.
Functional cookies – We use functionality cookies to allow us to remember user preferences. For example, cookies avoid typing the user's name each time the user accesses the site. We also use functionality cookies to provide advanced services to the user, such as commenting on an article. In summary, functionality cookies save the user's preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.

WHAT ARE THE RIGHTS OF THE HOLDERS OF PERSONAL DATA?
Cosmenatura guarantees the applicability and fulfillment of all the rights of the holder of personal data provided for in the General Data Protection Regulation and national legislation in force:
– Right of Access ;
– Right to Rectification;
– Right to erasure of data (“right to be forgotten”);
– Right to Data Portability;
– Right to withdraw consent;
– Right of Opposition;
– Right to Limitation of Treatment;
– Right not to be subject to any automated decision;

HOW YOU CAN EXERCISE YOUR RIGHTS
You can exercise your rights via email to suporte.cliente@cosmenatura.pt. We will respond to your requests within a maximum period of 30 days, except in cases of more complex requests.
Nevertheless, and if you are not satisfied with our response after exercising any of these rights, you have the right to file a complaint. with the CNPD (National Data Protection Commission, Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa, Tel: 351 213928400, Fax: +351 213976832, e-mail: geral@cnpd.pt).

PROCEDURAL MEASURES AND SECURITY TECHNIQUES
Cosmenatura uses appropriate physical, organizational and security measures to protect your personal data in order to protect your data against its dissemination, loss, misuse, alteration, treatment or unauthorized access.

UPDATE OF THE PRIVACY POLICY
Cosmenatura reserves the right, at any time, to update this Privacy Policy. Therefore, periodically consult this policy on our website to stay informed about the processing of your personal data.
Without prejudice to consulting this policy on our website, Cosmenatura will inform you of the changes made through the various communication channels. used by it.
This Privacy Policy was last updated in February 2022
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